Shipping policy

General Information

  • All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

  • Items offered on our website are available for delivery to street addresses in Canada only.  We will not ship to P.O. boxes.  Please email us at info@leduchitch.com to arrange for shipping if you don’t have a street address.

 

Delivery Time

  • An estimated delivery time will be provided once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 business days from date of order. Business day means Monday to Friday, except holidays.  Please note we do not ship on Saturdays and Sundays.
  • Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, weather and the items ordered. Delays can also be expected during the Christmas season.  Products may also be delivered in separate shipments.
  • If you are local to Leduc, AB, you can also pick up your order locally.  Please mention at the time of the order that you want to pick up the product.

 

Signature Required

  • For security reasons and to protect your valuable purchase, all deliveries will require an adult signature.

 

 

Damaged Items in Transport

  • Always inspect the product at time of delivery.  Any shipping damages must be noted and signed for as “damaged” and then reported to us immediately at 780-986-6151 so that we can file a claim with the shipping company. 
  • Should you discover the product is damaged AFTER opening the package, please contact us immediately at 780-986-6151 so that we can process a replacement for you as soon as possible.  This must be done within 48 hours of receipt of product.
  • To ensure you receive your replacement product in a timely fashion, we ask that customers provide images of the damaged box or items.

 

Order Lost in Transit

  • If you experience any issues with your delivery, including damaged packages, missing items, missing orders, or if you have not received your purchase despite being provided with a tracking number, please contact us immediately. We will work directly with the courier to locate your package and begin a trace and investigation as soon as possible.

    A trace and investigation typically takes up to 14 business days to complete. If the package is located during the investigation, it will continue to be delivered to the original shipping address. If the courier confirms that the package has been lost in transit, we will arrange to ship a replacement order.

    Please note that under no circumstances will replacement items be shipped until we receive official confirmation from our freight company or courier that the trace and investigation have been completed and the package has been declared lost.

 

Shipping & Order Errors

  • We kindly ask that you provide a picture of the incorrect product when requesting an RGA (Return Goods Authorization).  This will ensure full refund or the proper exchange should any questions or issues arise.
  • If an error occurs where the item was not the correct part (as per order), or what you received is not the right make/model/year application, or is defective, please contact us immediately.  We will review the details and provide you with the next appropriate steps.
  • If Leduc Hitch is not at fault for the error, any shipping costs will be the responsibility of the customer.  If the error is made by the shipper/manufacturer, please contact us.
  • Any shipping costs incurred for returning an incorrect order will be the responsibility of the customer, unless the incorrect order is due to an error made by Leduc Hitch.

 

Questions

  • If you have any questions about the return, delivery or shipment of your order, please contact us at info@leduchitch.com or 780-986-6151.